C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for
accelerating digital transformation. The proven C3 AI Platform provides
comprehensive services to build enterprise-scale AI applications more
efficiently and cost-effectively than alternative approaches. The C3 AI
Platform supports the value chain in any industry with prebuilt, configurable,
high-value AI applications for reliability, fraud detection, sensor network
health, supply network optimization, energy management, anti-money laundering,
and customer engagement. Learn more at: C3 AI
C3 AI is seeking a highly qualified Technical Account Manager (TAM) to join
the support team in Redwood City, CA. The Technical Account Manager will
oversee and address our customers' technical needs and will provide accurate
technical service, and achieve the set expectations, ensuring customer
satisfaction. The TAM will work with the customer to define KPI's for success
and collaborate with the different teams internally and externally to achieve
this.
The Technical Account Manager, while typically not hands on keyboard, is
nevertheless a technically savvy individual who is able to break down complex
technical concepts to a non-technical audience. The TAM is results-driven and
in collaboration with the customer defines, measures, and drives specific
business objectives and associated KPIs. Ultimately, the TAM is responsible
for ensuring a delighted customer that wants to continue their relationship
with C3 AI and use our products and services.
Responsibilities
Broad understanding of C3 AI high value use cases with knowledge of most
successful case studies. Understand basic AI/ML technical concepts.
Able to identify and tailor description and support of C3 AI capabilities
to individual customer needs.
Lead use case scoping and data discovery workshops. Analyze customers'
needs and suggest upgrades or additional software features to meet their
requirements.
Drive software development process (e.g., SCRUM, Jira, scope sprints)
and prioritize or escalate tickets. Understand UX and engineering
processes and interactions, and common Cloud services and infrastructure.
Report on product performance and provide customers feedback to Product
and Engineering to help identify potential new features or products.
Conduct user adoption workshops, define and help customers move along
adoption curve. Identify solution enhancements and change management
needed to unlock additional usage and adoption. Identify KPI's for success
for each customer and work with the teams to achieve these.
Build the Business relationship with the customer to engage and drive
success.
Identify and act on new opportunities to expand and increase revenue.
Qualifications:
Bachelor's degree in economics, Computer Science, Engineering, Statistics,
Mathematics, Operations Research, or master's degree in similar fields.
Minimum of 2 -5 years of Account Management experience with enterprise
SaaS solutions.
Experience working with customer engagements with exposure and involvement
with data science, cloud infrastructure, solution architecture,
application development, and data engineering.
Credible customer presence. Capable of communicating effectively and
stepping into a trusted advisor role.
Data-driven, analytically oriented, with a commitment to process
improvement and customer value creation.
Demonstrated ability to navigate between the business and technical
domains of a software implementation project while providing leadership in
both areas.
Excellent presentation and written communication skills with keen
attention to detail.
Candidates must be authorized to work in the United States without the need
for current or future company sponsorship.
C3 AI provides excellent benefits, a competitive compensation package and
generous equity plan.
California Pay Range
$122,000—$158,000 USD
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We
do not discriminate on the basis of any legally protected characteristics,
including disabled and veteran status.